RETURNS AND EXCHANGES
We understand that choosing the correct sizes can be challenging so any school uniform garments purchased between 1st July and 31st August can be either exchanged or returned until 30th September in the same year. In all other instances garments must be returned or exchanged within 14 days of purchase.
Please note, all items MUST be unworn, in their original condition and have all original tags still attached to be eligible for an exchange or refund.
Exchanges can be done at our Redditch store which is located at Unit 30, Dunlop Road (B97 5XP) and is open 10:00 am - 5:00 pm Monday to Friday. Bring your receipt / proof of purchase and your items and one of our till staff will assist you.
NATIONAL SCHOOLS – unfortunately, we are unable to accept exchanges for national schools at the present time. Instead please follow the returns procedure below to return garments for a refund and then place a new order online
Returns can be done at our Redditch store which is located at Unit 30, Dunlop Road (B97 5XP) and is open 10 am-5.00 pm Monday to Friday. Bring your receipt / proof of purchase and your items and one of our till staff will assist you.
- Complete the RETURNS FORM enclosed with your delivery
- Place the Returns Form inside of the parcel along with the items being returned
- Send your return to: (Returns) Orchard Clothing Ltd, Unit 30 Dunlop Road, Redditch, Worcestershire, B97 5XP.
We recommend that you use a tracked and signed for delivery service when returning parcels i.e. Royal Mail 2nd Class Tracked service
Orchard Clothing cannot be held responsible for any goods that do not reach us. It is the customer’s responsibility to track parcels and determine that they have been delivered to the correct address. Where parcels have been delivered to the incorrect address it is the customer’s responsibility to retrieve the parcel and deliver to the correct address
Please be aware that all products being returned MUST be returned to us no later than 14 days after receipt of delivery and must be in their original condition with all labels attached and unworn
Return delivery charges are not reimbursed
If you have any issues or questions please contact us via email firstname.lastname@example.org