Should you still wish to contact us regarding your order, please complete below:-
Our email address is:
Our customer services department operates between
Monday's 9.00am to 1.00pm
9.00am to 1.00pm
9.00am to 1.00pm
We will try to reply to all enquiries within 24 hours.
Orchard Clothing Ltd.
30 Dunlop Road
Hunt End Trading Estate
Reg no. 7503937
Registered in England
Registered office as above
If you have placed your order on line and have received a confirmation email from Orchard Clothing you can still cancel your order provided that it has not yet entered the production process. Please reply to the order confirmation email and mark it clearly
‘CANCEL MY ORDER’ in the subject title line. Please also include your order number, name, address, post code, a telephone contact number and details of the products ordered.
If you wish to cancel your order after it has been passed to the production stage, you will need to wait until you receive your order and then follow our normal returns procedure.
If for any reason you are unhappy with an item that you have purchased from us, you can return it to us in its original condition within 14 days of delivery for a full refund. If an item has been worn or labelled with a child's name, no refund can be provided unless faulty.
Although we are more than happy to exchange items due to being bought in the incorrect size we are unable to reimburse postage costs for these types of exchanges. Postage charges will only be refunded for garments that are found to be faulty following manufacturers analysis. Postage refunds will only be paid to the equivalent value of Royal Mail 2nd class parcels 'signed for' prices at the time of posting.
PLEASE NOTE, IF YOU REQUIRE AN EXCHANGE ITEM, WE WOULD ADVISE THAT A NEW ORDER IS PLACED ONLINE FOR THE REQUIRED GOODS. THIS WILL ENSURE THE FASTEST DELIVERY TIME.
any items using the returns form provided. Please provide details of why the goods have been returned. If you do not have the returns form, please include your order number, email address and full name, address and contact details.
The goods should be wrapped securely and returned to: Orchard Clothing Limited, 30 Dunlop Road, Redditch B97 5XP.
Please post any goods back to us and ensure to obtain proof of delivery. We cannot be held responsible for any goods that do not reach us without a proof receipt for recorded or signed for deliveries.
Once the return has been processed, we will notify you by email and refund any monies due accordingly.
This may take up to 10 working days.